I can't log in. What should I do?
Use the same email you used to register, request a new sign-in link, and open the newest email only.
FAQ
Frequently asked questions
Quick answers to common questions about logging in, booking, reminders, and managing appointments.
Jump to a question
I can't log in. What should I do?I didn't receive the verification email.How do I book my first appointment?Where can I see my appointments?Can I reschedule my appointment?What is the cancellation policy?How do I book again after a cancellation?When will I receive reminders?What if I didn't get a reminder?Can I add appointments to my calendar?A page is not loading properly.Who should I contact for help?
I didn't receive the verification email.
Wait a few minutes, then check spam or junk. Search for MindBridge, then request a new sign-in link.
How do I book my first appointment?
Open Book appointment from your patient menu, choose an available slot, and confirm your booking.
Where can I see my appointments?
Open My appointments to view upcoming and past sessions, including status and appointment details.
Can I reschedule my appointment?
Yes, if your appointment is still eligible. Open appointment details and use Reschedule when the option appears.
What is the cancellation policy?
You can cancel only when the appointment is more than 24 hours away. Inside 24 hours, contact your clinic directly.
How do I book again after a cancellation?
Use the Book again button on your appointment page, or go directly to Book appointment.
When will I receive reminders?
Most patients receive an email reminder around 24 hours before their appointment.
What if I didn't get a reminder?
Check spam or junk and confirm your email address in your profile. Your appointment details are always in the portal.
Can I add appointments to my calendar?
Yes. Open appointment details and choose Google Calendar, Outlook, or Download .ics.
A page is not loading properly.
Refresh the page, try a private window, or use another up-to-date browser.
Who should I contact for help?
Contact your clinic for care or schedule queries. Contact MindBridge support for technical platform issues.