Troubleshooting
Common issues and quick fixes
Try these steps first before contacting support.
Can’t log in
- Check you are using the same email used to register.
- Request a new sign-in link from the Log in page.
- Open the newest sign-in email link only.
Forgot password or no sign-in email
- Check spam and junk folders.
- Wait a few minutes and request another link.
- If your mailbox is full, clear space and try again.
Page not loading correctly
- Refresh the page.
- Try a private browser window.
- Try another browser if the issue continues.
- Update your browser to the latest version.